Shipping Policy
Free insured shipping on orders over $100. Worldwide delivery with full tracking to 40+ countries.
Shipping Options
We collaborate with reliable logistic partners like FedEx and UPS. If you prefer to use your own logistic partner such as Malca, Brinks, or Ferrari, we are happy to accommodate your request.
Order Processing
All orders are processed within 1-3 business days (Monday through Friday, excluding public holidays). You will receive a confirmation email with your order details immediately after placing your order.
If you have any special requests or customization, email us and our sales team will work with you directly to meet your target.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
During peak seasons (holidays, promotional events), processing times may be extended by 1-2 additional business days. We appreciate your patience during these times.
Packaging & Presentation
If you require our Frank & Label packaging materials such as our signature gift boxes with gold foil accents, paper gift bags, accompanied by a certificate of guarantee and authenticity, just send us an email with your order confirmation and we will take care of it for you.
Insurance & Tracking
We collaborate with reliable logistic partners like FedEx and UPS. If you like to use your own logistic partner such as Malca, Brinks, Ferrari, we are happy to accommodate your request.
All shipping details and insurance costs will be listed and itemized at the bottom of your invoice.
Every order includes end-to-end tracking. You can monitor your delivery status at any time using the tracking link provided in your shipping confirmation email or through your account dashboard.
International Shipping
Frank & Label ships to over 40 countries worldwide. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost or product price.
We are not responsible for delays caused by customs processing. If you have questions about potential duties for your country, we recommend contacting your local customs office before placing your order.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please check your tracking information for updates.
If you are still unable to locate your package, please contact our customer service team at info@frankandlabel.com immediately. We will work with the shipping carrier to resolve the issue promptly.
Have Questions About Your Delivery?
Our team is ready to help with shipping enquiries, tracking, or any concerns about your order.